Dealing with harassment and violence in the workplace

The countries of the EU are currently undergoing far-reaching social changes. The smouldering financial crisis, demographic change as well as the lack of reasonable occupational and social prospects in many regions all contribute to the factors which are increasing the gulf between the social strata of our society. These problems also impact on how people interact with each other: conflicts increasingly escalate; the inhibition threshold preventing people from resorting to violence is dropping. Even in what are rather everyday situations aggressive arguments are becoming more frequent as are acts of violence and assaults on innocent bystanders.

Staff in service and trading companies, banks, the railways, airports and public bodies as well as members of such institutions as sports clubs or the emergency services are directly affected by this development. When simply doing their jobs they are confronted by various forms of violence. The spectrum ranges from aggressive expressions of irritation to open threats and the use of physical violence. Facing up to these threat scenarios is psychologically stressful. Staff feel unsettled and are subject to permanent stress. And in particularly adverse circumstances this results in a chronic disturbance with anxiety disorders. Ultimately, people affected in this way are unable or unwilling to continue with their usual occupation. This is where our training courses are of use.

Learn more here: Riskworkers_Training_Harassment